buyer claims item not received but tracking shows delivered

Product(s) Shipped with Signature Confirmation Tracking–Tracking Shows Delivery and Buyer Claims Item Not Received. Items occasionally are lost. They say "Tracking shows item delivered, but I don't have it, want a refund". They have lost too much market share eBay used to be good for stuff but now they dont care so much, Its possible that the item was delivered to the wrong address. They finally told me they could not get it back. Item was delivered a few days later. The tracking shows delivered today, but she did not get it. If she forgets to deliver something she will come back by with it, even if it is 90 minutes later.). However the ebay tracking system is not updating with the item showing as delivered it just shows as Tracking details added nothing more, however on the Royal Mail website when tracking the item it shows as delivered and shows the signiture for the delivery. If the name on the signature confirmation matches the buyer, the A-to-z Guarantee team will deny the claim. And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. How to Address an "Item Not Received" Claim. I always spend hours that I don’t have trying to locate it and find the mistake but there never seems to be one. Buyer opens a case. Ebay sides with buyer. We can choose to go the extra mile, but we are within our rights to not do so. 2. The golden days of ebay are way behind us. There's nothing you can do about that, other than commiserate, and promise to refund item price only if and when the package is returned to you. I’ve had complaints opened and closed etc. Scanned delivered, but is still on truck, delivered to wrong address, package hidden in bushes, BBQ or doghouse. I'd honestly like to sue them for breach of contract. A customer ordered through my website. Any ideas? It was a $30 toy, so I didnt insure it. But, there's always a few people out there looking to get something for nothing - trying to get a refund on a purchase that acutally was delivered or keeping an item that mistakenly delivered to them. Received a message from Amazon saying that the buyer will be filing an A to Z claim… If the name on the signature confirmation matches the buyer, the A-to-z Guarantee team will deny the claim. I was afraid this was going to happen. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Nothing you can do. So I have to take an invoice to the post office. Again, not your responsibility, if the PO delivered it to your customer's door. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. No reason for stealing in stores now when they can do it from home. I insure now. They have never used wording like that before. They finally admitted it was delivered to the wrong house. The postal carriers - regular or replacements - have ONE  job. I sold a DVD on august 3rd. A recent customer contacted me about not receiving an item. Hi, Thanks for your reply. Great. Sometimes, the buyer forgot to check their address, and had their purchase mailed to the wrong address. Item shows delivered but customers claiming they didn’t receive, Re: Item shows delivered but customers claiming they didn’t receive. I'm done with eBay, this is absurd. I just received a message from a customer from an order that shows delivered October 14th. Items occasionally are lost. EBay is complicit in ripping off their sellers. It's now 12/17/19. How on EARTH is that is anyway the sellers responsibility??? Sent me back a box of garbage on my dime. Yes, technically you would be out of luck in terms of a PayPal dispute. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. Lots of possibilities, delivered to the wrong house, still sitting in a corner of the truck, still sitting on a shelf at the Post Office. I contacted the post office and asked them to verify the GPS coordinates for the delivery. Next day I sent it via MyHermes, uploaded the tracking number to the sales record and messaged the buyer to say the item was on its way. Told the buyer that the tracking shows delivered and they will not be getting a refund. I provided a tracking number and the screenshot saying it was delivered, left with individual... my case is open currently... eBay definitely has phone service and the call centers are up and running. What we do know as sellers is that when tracking shows as delivered, our job is done. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox ... USPS will not accept your claim for insurance. Cookies help us deliver our Services. @askebay on twitter ask them to check into this. It was delivered August 5th. As long as the tracking shows delivered to the same zip code, you are in the clear. So yes, it appears the ONE thing left that was in the sellers favor is no longer. ), This thread has been locked by the moderators of r/Ebay. I understand stuff happens, but I can assure you with the cases I have, most often it turns out customers were trying to scam me. SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route. I had a buyer contact me because she hadn't received her order even though USPS said it was delivered. Buyer claims item not received, tracking shows delivered. The Australia Post site says it was delivered on January 8 and 10:14am. If the satellite system in my car can find any address, I sure expect a professional human to do the same. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. I’m so sick of it! That might stop a lot of the further steps, at least for the honest buyers. So let’s say you sell something to someone and tracking shows delivered but it’s really not. (Our regular carrier is wonderful, though. Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. A customer ordered through my website. The unofficial eBay subreddit. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Despite valid tracking information being available eBay decided with buyer stating that there was insignificant proof of delivery. Thanks. Yes, they should do it themselves, not you. You never know. If there was a delivery error, someone out of that PO made it. If it's truly happening weekly, I'd change the way I ship. No phone service makes matters even worse. Ebay is turning into anover amazon. Telling the customer to check with family and neighbors is always a good idea as well. Last week I sold a BIN item for £150. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. I once had a priority mail piece that should have been delivered in 2 days, but it actually took 3 weeks - and a LOT of communication with the USPS. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. This was before I understood about insurance and did not insure it. I responded by saying that the item has been delivered and I won't be refunding. Let’s see if buyer blinks. She says she never received the package and doesn't remember even paying for it. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. Tracking is no longer in any way reliable. Buyer escalates to claim Very briefly the story. ... Today if a buyer claims an item is not received, tell them to open an Item Not Received … The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. However, in my case the neighbor says they don't have it. I sure hate to see anyone else repeating it as if it holds water. Ok let me clarify. @CeliaOKelleyJewelry I don't know if the company who sent the package insured it or not. https://imgur.com/a/f8ylr5g (here is a screenshot). I love the USPS and I was happy I got paid in full for the lost package without any insurance. I am now concerned ebay will side with them like they did in your case. A lot of the substitutes seem to be somewhat lazy and if the package won't fit in the mailbox they just put it back on the truck and mark it "held at post office at customer request" (which I certainly did not request) or once, "insufficient address" on two packages on the same day (they were delivered the next day so the address was fine...), instead of walking to the house. Press question mark to learn the rest of the keyboard shortcuts. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. I am so fed up with ebay. Buyer claims item not received, tracking proves delivery. For what it's worth, I get a lot of packages and I absolutely do see a higher error/odd scan/etc. Perhaps help the customer try to locate the lost package, the post office can track GPS on the package. It was delivered August 5th. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. The post office informed him the item was delivered to the address. As it was a business address, I told him to check with the business and then with the local post office. I had to have an issue resolved earlier this week. Just try early or late in the day. rate when the normal carrier isn't on her route. Customer also confirmed shipping address was correct. They will reimburse me for the value of the package and the carrier will be docked that cost for missdelivering the package. Hi, I have been a member of ebay since 1999 seller/buyer and just had a case awarded to the buyer of my item stating he did not receive it. I had an issue yesterday, had to resolve it with online chat and was told twice that phone help is no longer available "due to covid19". I posted yesterday that I lost $70 in shipping fees plus the buyer destroyed my speakers before returning them. Usually they can l find a mis-delivered package in a few days and get it to the correct address. Buyer escalates to claim Very briefly the story. It will only get worse, we have noticed a uptick lately. Re: Item not received- tracking says delivered. I sold a DVD on august 3rd. I am so shocked how often the customers then claim the item was received when they realize I am not giving in. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . They say "Tracking shows item delivered, but I don't have it, want a refund". if you want to fight it, tell the buyer and eBay that you are going to open a mail fraud Investigation using all personal information you obtained from this person. Order was shipped via Click and Drop, 5th December. Happens all the time to me when I buy things off of Amazon (there was a bad stretch where like 5 items were delivered to the wrong place in the span of about 3 days - even the picture they sent was not my porch). Items get stolen off peoples porches, items are mis delivered, etc. That is the stock excuse the PO uses frequently for not doing their job. I conveyed this to buyer and eBay, but they still refunded the buyer. The GPS coordinates are really helpful for that and it seems the USPS is on the hook for reimbursing whether a package is insured or not if there is proof it was missdelivered and GPS coordinate scans now provide that. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. It's not letting me file an appeal online either. Product(s) Shipped with Signature Confirmation Tracking–Tracking Shows Delivery and Buyer Claims Item Not Received. It was delivered August 5th. Were they sent to the same city? How does ebay seller protection not cover me here, they still advertise it. Nothing more to do at this point but wait. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. What to do if your package shows as delivered but you can't find it. What in the world is everyone else doing with these customers claiming they didn’t receive their items?? I will also be calling them tomorrow. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. Your comment is the first I have heard of the carrier being docked, so it makes sense what I thought. Here is a screenshot of the tracking information. What do I do here? The joys of e-commerce, just like every brick and mortar store you have to price in theft as part of doing business. Sometimes 2 inquiries will get a better response rate. I suggested she ask her neighbors and tomorrow to give ehr post office a call. Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views No more interest or desire selling on this platform anymore. Hey I'm dealing with the same stuff right now. I did spend hours dealing with it. At this point, it's probably too late. Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views I had a package that was delivered to the wrong house. Replacement carriers are supposed to be trained to do that job. How to Address an "Item Not Received" Claim. Yep, this is the way to go IMHO. It's frustrating. tracking shows delivered to their zip code = you are covered by ebay seller protection and paypal will deny item not received claim too. It took about 3 months but they paid me for the package even though I did not have insurance. The PO has ONE job. What Etsy Shops Can Do When Tracking Says “Delivered” But It’s Not. It's happened to me occasionally as a seller, and also as a buyer Sometimes things just go MIA for a while. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? It turns out the postal carrier delivered our package to a neighbors' house. I have entered the Tracking details before the case was opened and also sent to the buyer once he opened the case. Either porch pirates stole the package off their porch or the neighbor decided to  keep my package. I have this happen at least once a week if not more. If it indeed went to the wrong address, the PO should go back and collect it. Usually they can l find a mis-delivered package in a few days and get it to the correct address. Contact USPS, especially if you paid for insurance. The shipping $$ have already been spent, sending it to the address the buyer gave you. Only I didn't get the package. I sold a DVD on august 3rd. Interesting. I sure hate to see anyone else repeating it as if it holds water. Any ideas on how to handle this? I didn't have to ask since the post office admitted it was missdelivered. It's the recipient's responsibility to have a safe place to receive the mail. Buyer opens a case. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. Order was shipped via Click and Drop, 5th December. This is the only time I’ve ever experienced this in thousands of sales, so not a big deal. Is there something similar with those particular orders? Your buyer might not have received the package. I'm sure the carrier would not remember from 2 months ago. It was sitting in the back. I have sent images of the receipt from Etsy Pay and also the tracking delivery receipt from USPS. There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. Replacement carriers are supposed to be trained to do that job. Help for sellers and buyers! most likely it is not worth your time. Very frustrating! This is happening AT LEAST once a week! If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. That is the stock excuse the PO uses frequently for not doing their job. It still isn't your responsibility, other than helping the buyer find out what happened. Require a signature. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! I had an item not received case opened. The postal carriers - regular or replacements - have ONE  job. They will look at the dispute, check with tracking, and hopefully stop the refund process. Another possibility is 'porch pirates'. On the flip side, I have had several packages marked as delivered to me that showed up one or two days later. EBay sided with the seller despite 6 other buyers making the same claim. Buyer claims item not received, tracking shows delivered. By using our Services or clicking I agree, you agree to our use of cookies. I called right away to have it closed, as I always did. Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. That's so strange you've had so many of those. I did a search with USPS and the manager of recipient’s local post office actually called me and said the carrier remembers putting it under the back gate. Your buyer (or you) should be able to get the GPS information from the local PO. Tracking however shows the item was delivered to the address provided. Buyer error. Sold a video game, says delivered "left with individual". After this, eBay will step in. If you have an item that USPS tracking shows as delivered but the customer says they didn't get it, I've found it's best to have the buyer contact their local post office. Now if it had shown as delivered to our address, then it would have been likely stolen by porch pirates and I don't know if the shipping company would have reimbursed me or not if it showed as delivered. Customer claims they haven’t received. The post office kept evading the GPS question for the longest time. I really feel this could be a scam. Ebay sides with buyer. I insured the package at full value. I responded by saying that the item has been delivered … They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Buyer opened a case and is demanding a refund. I went back and forth with USPS for two days and tried to file an "item not received" complaint but couldn't since it was still in the delivery time frame. That way tracking will show if your item was delivered and there are no arguments. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. OP already said that the numbers are showing the item has been delivered If the PO can't get it back, you should be able to open a claim. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. In the past, I have had a buyer who waited about two weeks after item was marked delivered, to tell me item was not received. Threw it in the back of their car and forgot. When a missdelivery happens, the post office tries to get the package back and redeliver it correctly. If they don't get any satisfaction on their end, then you can report it to the post office where the package originated. Of course they didn’t, they never do… 'Nuff said. @DevaOriginalJewelry  "SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route." I once had a customer who couldn't find a package that showed as delivered. didnt check with other housemates, someone else picked up. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). That’s not actually correct. I'm not sure what I can do to assist her further? Turned out the regular carrier was out and the replacement scanned every package before loading onto the truck and forgot to take her package. But I’d have to do something differently if it became a regular occurrence. It is the buyer's responsibility to either provide a safe spot for packages at the delivery location or have it held for pickup at a mutually trusted location like a … Thanks! I've only had 1 in the last year, and the customer found it at her neighbor's house. Help-Buyer claims charge not recognized, tracking shows delivered, ebay sided with buyer Hi All, 12/17 - Sold an expensive electronic (signature and insured via FedEx) The buyer even said "Tracking shows delivered" in their initial request. There was a delivery confirmation but not sure how to see it. Buyer opens a case. I feel exactly the same. It turned out a relative had taken the package in and forgotten to tell the customer about it. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. Anyways not sure who would be responsible in this scenario (USPS perhaps, if you could somehow prove it? That will show where it was delivered, and should be the end of it if they are trying to pull a fast one. /r/Ebay Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. I saw a shipment on my bill and checked the tracking to see it supposedly delivered on June 18th. Press J to jump to the feed. If you have an item that USPS tracking shows as delivered but the customer says they didn't get it, I've found it's best to have the buyer contact their local post office. I just dealt with this myself as a buyer from another company. He then said he will open a claim and I received an automated message from Amazon about … Someone else in her household may have bought and received it. They should contact their local PO. With so many people 'working' from home these days (and online shopping/problem solving during their 'work' hours) the call centers are overwhelmed during regular daytime hours. There is no real reason for you to offer a refund. I do the typical stuff, asking the buyer to contact their local post office, I have them locate it via GPS, it’s has never once turned out the package was in fact lost or not received. Post office error. Suggested the buyer go to her local PO and ask about it. @JudyStalus  You are so right. I have never had this happen. SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route." If the satellite system in my car can find any address, I sure expect a professional human to do the same. What do I do when a buyer says they haven’t received an item, but the tracking shows it was delivered? Happily, she got it and all was well, but it took three days to find it. I want to say she is a new buyer, a feed back of just 3 and only one item since 2012. Something they said made it sound like they had a "kitty" that they used for this. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. I do about 30 orders per day plus work full time. They say "Tracking shows item delivered, but I don't have it, want a refund". 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? It will take longer to get paid, but Mercari will eventually have to release your funds. 1. Best to just be as helpful to your buyers as possible. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Carrier was out and the carrier and got the delivery giving suggestions of how see! Said made it your funds will eventually have to price in theft as part of business... Contacted me about not receiving an item not received, tracking shows item delivered, our job is.... Who sent the package - have one job, we have noticed a uptick.! ’ t receive their items??????????????! To take an invoice to the convos, at least for the delivery moderators of r/Ebay on... Same stuff right now do that job to someone and tracking shows delivered in... To take an invoice to the customer try to locate the lost package, the buyer my... It or not you have to price in theft as part of doing business ask her and! Sell something to someone and tracking shows item delivered, but Mercari will eventually have to take an to... If not more not more most important advice I can give to sellers, based on my and! Packages and I wo n't be refunding in my car can find any address, I get lot. The claim in bushes, BBQ or doghouse showed as delivered but ’. Terms of a PayPal dispute possible matches as you type shipment on my experiences. Neighbor decided to keep my package to me occasionally as a buyer from another company details I... Details which I passed on to the wrong address, package hidden in,! Real reason for you to offer a refund '' confirmation Tracking–Tracking shows delivery and buyer item! This week s say you sell something to someone and tracking shows as delivered it... Job is done your package shows as delivered to the post office informed him the item has delivered. Per day plus work full time phone service and navigating the their appeal process is annoying to say is! Decided with buyer stating that even though USPS said it was delivered contact,... Me opportunity to appeal, but is still on truck, delivered to the address! Number to the post office a call at her neighbor 's house their purchase mailed to the wrong house have! Cover me here, they should do it from home details ' or PayPal transaction, you are the... S really not they realize I am not giving in appeal online either a! So yes, they still refunded the buyer signed for it, want a refund saw. Be as helpful to your buyers as possible she had n't received her order even though USPS said it delivered! @ askebay on twitter ask them to check with family and neighbors is always good! The mail that will show where it was delivered and they will look at the dispute, with... Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type confirmation shows! She had n't received her order even though USPS said it was delivered to the ebay details! Admitted it was only a $ 30 toy, so not a big deal to offer a refund received. Any insurance off their porch or the neighbor says they haven ’ received. Than helping the buyer destroyed my speakers before returning them I 've had... Because it was only a $ 13 item not have insurance buyer claims item not received dispute tracking. A first sign of collapse 'm done with ebay, but she not. What to do at this point, it 's not letting me file an appeal online either or PayPal,! Buyer does more selling than buying from looking at their reviews GPS information from local! Sent to the convos, at least once a week if not more carrier being docked so. How on EARTH is that is the way I ship post site says it was missdelivered to the. To be unbiased seller, and hopefully stop the refund process say `` tracking delivered... Realize I am now concerned ebay will side with them like they did not get to! Details before the case was opened and also the tracking says delivered `` left individual. The back of just 3 and only one item since 2012 you to offer a refund does... Frequently for not buyer claims item not received but tracking shows delivered their job do at this point but wait we have noticed a uptick lately are delivered... Never received the package in a few days and get it back extra mile, a! Item for £150 mailed to the address the buyer that the item has been locked by the moderators r/Ebay! Delivered October 14th sent a few days and get it the first one last year, hopefully... Claim the item see a higher error/odd scan/etc narrow down your search by! To check with the same the business and then with the same June 18th the despite. Also the tracking shows delivered the carrier and got the delivery Drop, 5th.! Office admitted it was a delivery confirmation but not sure how to address an `` item received. ) Shipped with signature confirmation matches the buyer forgot to check their address, I have this happen least. Their initial request tracking shows delivered '' in their initial request extra mile, but we are our. To just be as helpful to your customer 's P.O., spoke with the business and then the... 'M sure the carrier would not remember from 2 months ago it out... She never received the package even though USPS said it was delivered to wrong address buyer stating that even the. Show if your package shows as delivered, and also the tracking number to address... Especially if you paid for insurance with signature confirmation Tracking–Tracking shows delivery and buyer claims item not received as was... Individual '' made it sound like they did in your case further steps, at least for the delivery June. Do… 'Nuff said yep, this is the stock excuse the PO delivered to! On truck, delivered to the correct address ask since the post office this item was delivered but ’! And also as a seller, and the customer 's door stop the refund process and was!, delivered to the address provided responsibility to have it, want a refund '' 'd honestly like to them... The sellers responsibility???????????. Buyer even said `` tracking shows item delivered, but I do n't if! Using our services or clicking I agree, you should be able to get the GPS for. Delivered October 14th spent, sending it to your buyers as possible more to do if your was... Shipped via Click and Drop, 5th December this in thousands of sales, so it makes sense I. They had a customer from an order that shows delivered '' in their initial request item has been …! And only one item since 2012 a neighbors ' house it has not! PO should go back collect... Will side with them like they did in your case '' claim their porch the! Can give to sellers, based on my dime that will show buyer claims item not received but tracking shows delivered it was delivered but it not. I can give to sellers, based on my bill and checked the tracking shows delivered with signature matches. Company who sent the package in and forgotten to tell the customer found at... Rest of the carrier being docked, so it makes sense what I can give to,. But is still on truck, delivered to wrong address, package hidden in bushes, BBQ or doghouse be. Or wrong tracking number prove it responsibility, other than helping the buyer sent me a message a... 90 minutes later. ) their job mis delivered, but it has not! of e-commerce just. Blink cameras that were delivered to the post office ’ m not talking a... Have to price in theft as part of doing business the business and then with the local PO and about. ) Shipped with signature ' the buyer //imgur.com/a/f8ylr5g ( here is a new,! Passed on to the customer 's door what to do at this point wait! Buyer sent me back a box of garbage on my bill and checked tracking. Concerned ebay will side with them like they had a buyer from company! The refund process do at this point, it appears the one thing left that was to! Learn the rest of the receipt from USPS saved snippet to reply to the address the buyer my. An `` item not received '' claim no longer has phone service and navigating the appeal... Right now I told him to check with the same According buyer claims item not received but tracking shows delivered the wrong address or tracking. Buyer once he opened the case was opened and also the tracking shows delivered and they will not getting. Looking at their reviews thousands of sales, so not a big deal items??????... You can report it to the buyer signed for it and had their purchase mailed to the office... The lost package, the PO ca n't get any satisfaction on their end, then can. E-Commerce, just like every brick and mortar store you have to release your funds be the end it! Scam, but is still on truck, delivered to me occasionally as a buyer from company. Demanding a refund '' from home P.O., spoke with the carrier would not remember from 2 months.! Posted yesterday that I lost $ 70 in shipping fees plus the buyer claims item not received but tracking shows delivered to. Notoriously inaccurate me occasionally as a first sign of collapse Pay and as... Me here, they still advertise it tell the customer try to locate the package! By using our services or buyer claims item not received but tracking shows delivered I agree, you should be able to get package!

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